Frequently Asked Questions

From the sign-in screen, tap “Forgot password” and enter the email registered on your account. You'll receive a message with a reset link. If you don't find it within a few minutes, check your spam folder.

A JTHOOR account is a single family account, with children under it. After signing in as a parent, open Manage Children and add the child with their name and grade. You can add more than one child under the same account, each with their own independent progress and results.

JTHOOR lessons need an internet connection to load the first time. Try in order:

• Make sure you're connected to the internet, then reopen the lesson.
• Fully close the app and reopen it.
• Make sure the app is updated to the latest version from the store.

If the problem persists, message us with the subject name, grade, and lesson number.

• Turn up the device volume while the app is open.
• On iPhone and iPad: make sure the Silent switch is off.
• Disconnect Bluetooth headphones if they're connected to another device.

The result is saved automatically as soon as the activity ends, and needs an internet connection at that moment. If the connection dropped, reopen the activity after the network is back. If it recurs, message us with the activity name and the approximate time of the attempt so we can check the account directly.

Your account starts with a free trial period in which the family gets to know JTHOOR. Subscription plan details and the payment method will be announced soon on the website. For any question about a subscription or invoice, contact us.

Make sure you've allowed the app to send notifications from the device settings, and that “Do Not Disturb” or “Focus” mode is off. You can disable or re-enable notifications at any time from your device settings.

From within the app: Settings → Delete Account. You can also submit the request outside the app via the account-deletion page.